Insights
Nava Labs
Nava Labs awarded grant to pilot tools powered by generative AI
This grant from the Bill & Melinda Gates Foundation will enable Nava Labs to test and refine new tools with partner benefit agencies and navigators.
National WIC Association receives USDA funding to modernize WIC Management Information Systems
This four-year cooperative agreement is part of larger effort to streamline and innovate WIC technology.
Refining an AI chatbot that cites its sources
We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.
Nava selected as finalist for Robin Hood AI Poverty Challenge award
We’ll use the funding to pilot an AI-enabled chatbot that may help benefit navigators like caseworkers connect families with critical public services.
How to determine whether AI is an appropriate solution for public sector challenges
We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.
Experimenting with AI-powered tools in public benefits
Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.
Measuring administrative burden to promote equity in government services
Don Moynihan of Georgetown University joins Nava CEO and co-founder Rohan Bhobe in a conversation about administrative burden.
Conducting user research to jumpstart human-centered experimentation with artificial intelligence
Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.
Helping families access public benefits with AI and automation
Join us for a panel discussion about the future of AI in government and a light lunch.
Nava and Benefits Data Trust partner to explore how AI can support public benefits navigators
Nava and BDT will explore how generative AI can support benefits navigators to quickly enroll people in government benefits programs.
How to implement a WIC participant recertification portal
Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.
WIC Participant Recertification Portal Demo Day 2
During this demo day, we will share a demonstration of the participant recertification portal and staff review portal.
How to build a participant advisory council
Learn how to bolster your user research and design more effective services by forming a participant advisory council.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
How our work with Montana WIC demonstrated the value of a national API standard
A national API standard can help fuel modernization to improve the WIC experience for staff, participants, and applicants.
WIC Participant Recertification Portal Demo Day 1
Nava envisions a future where digital tools make it easier for families to receive benefits through WIC
WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
Nava receives grant from Schmidt Futures for the Expanded Benefits Access Initiative
Schmidt Futures has announced Nava as a grantee of the Expanded Benefits Access Initiative to modernize the social safety net.
WIC Demonstration Day Two
Nava PBC and the state of Montana will host our second webinar to share progress and learnings of our demonstration project.
Office Hours - WIC Technology for a better WIC experience
Learn how Montana is using human-centered design and technology to make WIC more accessible, and how you could apply that to upcoming grant funding.
WIC Demonstration Day One
Nava and the state of Montana will host our first webinar to share progress and learnings of our demonstration project.
Unlocking technology for WIC with the state of Montana
Nava, with the support of Schmidt Futures and technical assistance from the WIC program in Montana, is unlocking modernization for Montana WIC.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to build technology
Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
