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Apply human-centered and agile practices to your program

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Improving products with small, incremental experiments

We offer a framework for agile, data-driven experiments to align delivery teams.

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7 steps to develop a government communications program

Learn how to build a robust program to communicate with the public and stakeholders effectively.

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

How to successfully onboard teams onto a software product

We share practical tips for standardizing your onboarding process.

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Using a data journey map to improve your DevEx practice

Learn practical tips for improving your team's DevEx practice with a data-focused journey map.

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How to apply a content-first design approach to public services

Learn methods to use content-first design for public services.

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How a content-first design approach fits into your agile development process

Learn how to fit content-first design into your agile software development process.

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How to implement a WIC participant recertification portal

Learn methods to provide a human-centered experience for participants to recertify for their WIC benefits.

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How product leadership can collaborate: Find opportunities, align stakeholders, and make decisions

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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Designing government programs that last

How vendors can work with government partners to build internal capacity, empowering agencies to hone and maintain systems in the future.

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How to build a participant advisory council

Learn how to bolster your user research and design more effective services by forming a participant advisory council.

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How to conduct a usability test

Use this guide to get the most out of your usability test, which can help teams develop inclusive, accessible, and user-centered products.

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How to plan a usability test

Planning for a successful usability test can help teams develop products that are user-centered, accessible, and inclusive.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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How to design content for user onboarding

Learn how to prepare and guide people through a complex process using content strategy.

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Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

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Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

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How to improve forms through user research

Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.

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Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.