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Human-centered design

October 27, 2025

Nava-Focus joint venture to support the U.S. Department of State’s Bureau of Diplomatic Technology

Our joint venture will help develop an online module to support the review and determination of passport applications.

October 23, 2025

Nava publishes 2025 Public Benefit Report

We’re shaping a more effective, integrated, and human-centered digital services ecosystem by working backward from the outcomes we want to achieve..

Illustration of a white man sitting at a table talking to a middle-aged indigenous Hawaiian woman who’s wearing glasses and typing on a laptop.
Nava Labs

Building a trustworthy AI chatbot

Nava Labs is prototyping and piloting an AI chatbot for caseworkers to use when helping families find and enroll in public benefit programs.

Reshaping government service delivery with DevEx

Learn how DevEx goes beyond traditional service design practices by optimizing the entire technical ecosystem.

A woman, who wears glasses and uses a wheelchair, is sitting at a table with another woman. The two are looking at a laptop on the table and talking.

7 steps to develop a government communications program

Learn how to build a robust program to communicate with the public and stakeholders effectively.

Illustration of a middle-aged, Black woman with braided hair. She presents a set of graphs to a group of people in an office.
U.S. Department of Justice

Empowering Department of Justice staff with human-centered tools

We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.

September 17, 2024

Nava awarded prime contract to scale Grants.gov modernization

We’ll help HHS scale its modernization of Grants.gov with incremental delivery, API-first architecture, and human-centered design.

A photo of Nava employees at the annual offsite.

Measuring administrative burden to promote equity in government services

Don Moynihan of Georgetown University joins Nava CEO and co-founder Rohan Bhobe in a conversation about administrative burden.

Three people sit at a table with paper, pens, and laptops.

Using a data journey map to improve your DevEx practice

Learn practical tips for improving your team's DevEx practice with a data-focused journey map.

March 8, 2024 at 3:00 PM UTC

Helping families access public benefits with AI and automation

Join us for a panel discussion about the future of AI in government and a light lunch.

November 1, 2023

Nava awarded SEC modernization contract

We’re supporting the SEC's modernization goals to become more resilient and adaptable by developing cloud-based infrastructure.

February 9, 2023 at 9:00 PM UTC

WIC Participant Recertification Portal Demo Day 1

Nava envisions a future where digital tools make it easier for families to receive benefits through WIC

November 17, 2022 at 5:30 PM UTC

Becoming a civic designer: Making the move from private to public sector

Join us for a discussion about making the move from private to public sector at Civic Design 2022

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

November 3, 2022 at 8:00 PM UTC

WIC Demonstration Day Three

Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.

Why human-centered testing is crucial to building government software

At Nava, we’ve leaned into modern and open-source frontend testing options to ensure seamless experiences for the constituents we serve.

July 7, 2022 at 8:00 PM UTC

WIC Demonstration Day One

Nava and the state of Montana will host our first webinar to share progress and learnings of our demonstration project.

Envision the Future: Paid family and medical leave

Policy, technology, and government experts discuss the future of implementing paid family and medical leave programs across the nation.

Use the U.S. Web Design System and focus on bigger challenges

Instead of creating a design system from scratch, use the U.S. Web Design System to save time and resources.

A white woman draws a wireframe on paper.

Power your mission: How to set goals

Before you start, you should define what program outcomes you want your technology product to help you achieve.

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Power your mission: How to build technology

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

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Power your mission: How to measure success

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

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Centers for Medicare & Medicaid Services

Designing a more personal healthcare experience

Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.

Two women work at a whiteboard.
State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

A group of employees work together on developing wireframes at a table.
U.S. Department of Veterans Affairs

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

Introducing a modern design system for HealthCare.gov

A design system helps ensure that HeathCare.gov is Section 508-compliant and easy to use for everyone.

A white woman draws a wireframe on paper.

Building a design system for HealthCare.gov

Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.

Illustration of a young woman who uses a mobility cane sitting on a couch. She is talking to an Indigenous woman who’s using a computer.

Improving state digital services

We partnered with a state government agency to develop a plan for improving digital services.