Insights
Learn about Nava’s approach and results
Reducing the burden of applying for public benefits
We partnered with CMS and USDS on a project aimed at easing the process of income verification for people applying for public benefits.
Empowering Department of Justice staff with human-centered tools
We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.
Building cloud-native solutions with the Office of Personnel Management
We partnered with OPM to provide essential services to federal employees.
Helping Veterans get disability benefits faster
We partnered with VA and prime contractor Agile Six to increase access to Veteran disability benefits.
Improving perinatal care in the U.S.
We partnered with CMS on a project to connect pregnant people to “Birthing-Friendly” hospitals.
Strengthening response readiness with the Centers for Disease Control and Prevention's ReportStream
We partnered with CDC to help expand ReportStream, an essential tool that enables public health departments to receive data on disease test results.
Modernizing payment systems for Medicare
Nava is working with CMS to create flexible, scalable payment systems that will serve the 65 million people who use Medicare.
Building trust with the public through unemployment claim transparency
We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.
Helping people access government services through Login.gov
We're helping to design, build, and deliver an in-person identity verification service that will help more people access critical government services.
Helping Medicare beneficiaries find and receive preventive care
We’re working with CMS on a tool that informs people about preventive care and connects them with primary care providers in their area.
Enhancing the Centers for Disease Control and Prevention's pandemic-ready systems with ReportStream
Nava is working with The Centers for Disease Control and Prevention to help public health departments receive crucial data on disease test results.
Building interoperable data pipelines to support program outcomes
Our work with CMS and CDC shows that adopting cloud-based infrastructure is key to better data engineering practices
Modernizing legacy systems to make data more usable
Our work with CMS shows that modernizing legacy systems by adopting cloud-based infrastructure is key to better data engineering practices.
How small pilots helped us prototype a benefits claim fast tracker
We built tools to help get Veterans critical healthcare when they need it.
Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.
Supporting Veterans with virtual tele-hearings
During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.
Scalable cloud infrastructure to support excellent customer experiences
Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.
Designing a more personal healthcare experience
Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.
Helping Veterans find, understand, and use information about benefits
Nava built a new Veterans Affairs website and streamlined existing ones to help Veterans find, understand, and use information about benefits.
The billion user load test
Nava’s Scalable Login System provides authentication and account management for millions on HealthCare.gov. We wanted to see how far it could scale.
Leveraging user research to improve unemployment insurance delivery
We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.
Communicating the successes of state unemployment insurance programs
We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.
Delivering a human-centered claimant portal for New Jersey unemployment insurance
We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.
Building a flexible paid family and medical leave program with API technology
We partnered with the Commonwealth of Massachusetts to develop an API layer that connects disparate systems.
Building a multilingual paid family and medical leave experience
We partnered with Massachusetts to help deliver a paid family and medical leave (PFML) application experience in a total of five languages.
Applying user research to improve access to unemployment benefits in New Jersey
Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.
Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.
Building public benefit claims trackers across states
What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.
Integrating eligibility and enrollment, one piece of software at a time
Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.
Observations from successful integrated eligibility and enrollment projects
Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.
To quickly help people in a crisis, start with user research
Starting with user research ensures that what you build will give people the help they need, when they need it.
Rapidly building unemployment services during the pandemic
Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.
Refining an AI chatbot that cites its sources
We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.
Experimenting with AI-powered tools in public benefits
Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.
Conducting user research to jumpstart human-centered experimentation with artificial intelligence
Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.
Designing an eligibility screener tool for Montana WIC
Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.
Designing an API prototype for Montana WIC
Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.
Let’s talk about what we can build together.