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Case studies

Learn about Nava’s approach and results

Federal partners

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Centers for Medicare & Medicaid Services

Reducing the burden of applying for public benefits

We partnered with CMS and USDS on a project aimed at easing the process of income verification for people applying for public benefits.

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U.S. Department of Justice

Empowering Department of Justice staff with human-centered tools

We partnered with DOJ on a project aimed at improving the agency staff experience, helping staff process civil rights complaints more effectively.

Illustration of a white, nonbinary person presenting a group of people. There are charts on a board behind the person and an American flag on the wall.
U.S. Office of Personnel Management

Building cloud-native solutions with the Office of Personnel Management

We partnered with OPM to provide essential services to federal employees.

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U.S. Department of Veterans Affairs

Helping Veterans get disability benefits faster

We partnered with VA and prime contractor Agile Six to increase access to Veteran disability benefits.

Illustration of a Latinx pregnant woman who uses a wheelchair receiving an ultrasound from a nurse.
Centers for Medicare & Medicaid Services

Improving perinatal care in the U.S.

We partnered with CMS on a project to connect pregnant people to “Birthing-Friendly” hospitals.

Illustration of a Middle Eastern woman who wears a hijab. She is looking through a microscope in a lab. There are Petri dishes and test tubes on the lab table.
Centers for Disease Control

Strengthening response readiness with the Centers for Disease Control and Prevention's ReportStream

We partnered with CDC to help expand ReportStream, an essential tool that enables public health departments to receive data on disease test results.

Two young parents and their baby look at fruit in the grocery store.
Nava Labs

Experimenting with AI-powered tools in public benefits

Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits.

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Nava Labs

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits.

A middle-aged Black woman sits at a desk working on a computer. Her screen shows secure data information.
Centers for Medicare & Medicaid Services

Modernizing payment systems for Medicare

Nava is working with CMS to create flexible, scalable payment systems that will serve the 65 million people who use Medicare.

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.
U.S. Department of Labor

Building trust with the public through unemployment claim transparency

We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.

A female, South Asian USPS employee checks the ID card of an older, white man.
General Services Administration

Helping people access government services through Login.gov

We're helping to design, build, and deliver an in-person identity verification service that will help more people access critical government services.

A middle-aged CMS employee points to the screen of a tablet. An older South Asian woman and her young granddaughter follow along.
Centers for Medicare & Medicaid Services

Helping Medicare beneficiaries find and receive preventive care

We’re working with CMS on a tool that informs people about preventive care and connects them with primary care providers in their area.

A young Black nurse wearing a hijab and a face mask gives an older Asian man a COVID test. The man also wears a face mask.
Centers for Disease Control

Enhancing the Centers for Disease Control and Prevention's pandemic-ready systems with ReportStream

Nava is working with The Centers for Disease Control and Prevention to help public health departments receive crucial data on disease test results.

Health worker with face mask and shield in subway
Centers for Medicare & Medicaid Services

Building interoperable data pipelines to support program outcomes

Our work with CMS and CDC shows that adopting cloud-based infrastructure is key to better data engineering practices

A photo of a Black doctor and Black patient.
Centers for Medicare & Medicaid Services

Modernizing legacy systems to make data more usable

Our work with CMS shows that modernizing legacy systems by adopting cloud-based infrastructure is key to better data engineering practices.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

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U.S. Department of Veterans Affairs

Shaping policy with design practices

With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

Centers for Medicare & Medicaid Services

Scalable cloud infrastructure to support excellent customer experiences

Optimizing its cloud platform will enable CMS to eventually quadruple the number of applications it supports — but costs and workloads won't.

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Centers for Medicare & Medicaid Services

Designing a more personal healthcare experience

Nava is working to design a more seamless, personal, and integrated experience for Medicare beneficiaries.

State partners

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U.S. Department of Labor

Leveraging user research to improve unemployment insurance delivery

We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.

Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her.
U.S. Department of Labor

Communicating the successes of state unemployment insurance programs

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

Illustration of a South Asian man with a beard who wears a turban and glasses. He sits at the bedside of his aging mother in a hospital. She wears glasses and they hold hands.

Building a flexible paid family and medical leave program with API technology

We partnered with the Commonwealth of Massachusetts to develop an API layer that connects disparate systems.

Illustration of a toddler playing with blocks. Behind the toddler there is a pregnant woman in a wheelchair and a person kneeling on the floor.
Commonwealth of Massachusetts

Building a multilingual paid family and medical leave experience

We partnered with Massachusetts to help deliver a paid family and medical leave (PFML) application experience in a total of five languages.

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

An illustration of a Black father, mother, and their children.
State of Montana

Designing an API prototype for Montana WIC

Nava worked with the state of Montana’s WIC agency to build an API prototype, helping ease data management and informing a national API standard.

State of Montana

Designing an eligibility screener tool for Montana WIC

Nava worked with Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to help ease the enrollment process.

Commonwealth of Massachusetts

Using a pilot to minimize risk and rapidly deliver new services

Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them.

Building public benefit claims trackers across states

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

A white man and a Black man talk at a table while drinking coffee.
State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

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Let’s talk about what we can build together.

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