Public Benefit Reports

Envisioning the future of government services

In this year’s Public Benefit Report, we’re sketching a blueprint for modern digital services that people trust. With every story, we show how we’re delivering on that vision and positively impacting the lives of millions.

Building equity into our foundations

Our annual Public Benefit Report details our impact as we work alongside government partners. Read about how the principles of equity and sustainability guided our work.

Structural change requires resilience

We know that through catastrophe, opportunities to create a better future emerge. Learn more about our work delivering unemployment benefits to Californians during the pandemic, supporting Veterans with virtual tele-hearings, and more.

Building resilient services at scale

We’re here to help agencies be more adaptable in a world where the only constant is change. In the past year, we helped Massachusetts build atheir new Paid Family and Medical Leave program and improved the security and resilience of systems at the Centers for Medicare & Medicaid Services.

Progress takes work

Progress costs time, effort, attention, patience. Over the last year, we've worked alongside the Vermont to make it easier for people to access social safety net benefits and the Centers for Medicare & Medicaid Services to improve how doctors get paid to care for Medicare recipients.