At Nava, we know we have to focus our efforts at every level of service delivery in order to catalyze change. 

Introduction

Illustration of a family in a living room. An old, Latinx man with glasses sits on the couch in the background and types on a computer. A Latinx pregnant woman is in a wheelchair in the middle of the room with her white, nonbinary spouse and her middle-aged, Latinx mother. In the middle of everyone, a toddler plays on the carpet with blocks.

Section1-Flat

Section1-Story2-Background

Illustration of a Latinx pregnant woman who uses a wheelchair receiving an ultrasound from a nurse.

Section1-Story2-Foreground

Improving perinatal care in the U.S.

Section1-Story4-Background

Illustration of an old, Latinx man wearing glasses typing on a computer while a young man stands behind him and points at the computer.

Section1-Story4-Foreground

Helping Veterans get disability benefits faster

Section1-Story5-Background

Illustration of a white, nonbinary person presenting to a group of people. There are charts on a board behind the person and an American flag on the wall. 

Section1-Story5-Foreground

Building cloud-native solutions with the Office of Personnel Management 

Section1-Story-2

Section1-Story-4

Section1-Story-5

Making focused updates

Illustration of a diverse group of seven people at a community center. In the foreground, a Middle Eastern woman wearing a hijab holds a cup of tea. To the left, there’s a middle-aged South Asian man with a beard who wears a turban and glasses. He sits next to a young woman with light skin and long hair. A young child with medium skin tone stands in front of them. In the background, a young Asian man with glasses stands next to a middle-aged Black woman with braided hair. A white man wearing a hearing aid sits next to them and holds a cup of coffee.

Section2-Flat

Section2-Story1-Background

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.

Section2-Story1-Foreground

Delivering a human-centered unemployment insurance portal for New Jersey

Section2-Story3-Background

Illustration of a South Asian man with a beard who wears a turban and glasses. He sits at the bedside of his aging mother in a hospital. She wears glasses and they hold hands. 

Section2-Story2-Foreground

Building a flexible paid family and medical leave program with API technology

Illustration of a white man who wears a hearing aid. He sits at a computer and fills out a form online. 

Section2-Story3-Foreground

Using modern technology for a human-centered Medicaid unwinding

Section2-Story5-Background

Illustration of a middle-aged, Black woman with braided hair. She presents a set of graphs to a group of people in an office. 


Section2-Story5-Foreground

Empowering Department of Justice staff with human-centered tools 

Section2-Story4-Background

Illustration of a Middle Eastern woman who wears a hijab. She is looking through a microscope in a lab. There are Petri dishes and test tubes on the lab table. 


Section2-Story4-Foreground

Strengthening response readiness with the Centers for Disease Control and Prevention’s ReportStream

Section2-Story1

Section2-Story2

Section2-Story3

Section2-Story4

Section2-Story5

Improving end-to-end service delivery

Illustration of seven people inside a city hall. In the foreground, a Black nonbinary person with short, curly hair holds a cup of coffee. To the right, a middle-aged Latinx woman talks to a young Indigenous woman and a young Black man with a prosthetic left arm. The Indigenous woman and Black man sit in chairs. In the background, a young Asian man holds his toddler.

Section3-Flat

Section3-Story1-Background

Illustration of a Black nonbinary person with short, curly hair in an office. They look at a chatbot service on their smartphone.

Section3-Story1-Foreground

Ensuring ethical experimentation with AI in the public sector

Section3-Story2-Background

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.

Section3-Story2-Foreground

Conducting user research for human-centered experimentation with AI 

Section3-Story4-Background

 Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her. 

Section3-Story3-Foreground

Communicating the successes of state unemployment insurance programs

Illustration of a young Black man with a prosthetic left arm. He sits at a table and talks to a group of three people. There are charts and notes on the table and around the room. 

Section3-Story4-Foreground

Leveraging user research to improve unemployment insurance delivery

Section3-Story5-Backround

Illustration of a young Asian man holding his toddler at a grocery store. The man reaches for a jar on a shelf.  


Section3-Story5-Foreground

Reducing the burden of applying for public benefits

Section3-Story-1

Section3-Story-2

Section3-Story-3

Section3-Story-4

Section3-Story-5

Influencing ecosystems

We’re always looking for mission-aligned people to join our Nava.

Conclusion

Reflections on the importance of a holistic approach to modernizing government services. 

Improving every level ofservice delivery

Improving
every level of
service delivery