In this year’s Public Benefit Report, we’re sketching a blueprint for modern digital services that people trust. With every story, we show how we’re delivering on that vision and positively impacting the lives of millions.

1.2-Introduction

1.1-Introduction

1.3-Introduction

1.4-Introduction

A diverse group of six people sit around a table in an office. They are pointing to a design prototype.

1.5-Introduction

Introduction

the future of government services 

An integrated benefits ecosystem puts customer experience front and center—easing access, promoting equity, and building trust every step of the way.


1.2-Enhancing pandemic-ready systems with ReportStream

__40 million__ test results delivered in past two years

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__190 years__ of manual reporting time saved

1.1-Enhancing pandemic-ready systems with ReportStream

1.3-Enhancing pandemic-ready systems with ReportStream

1.4-Enhancing pandemic-ready systems with ReportStream

A young Black nurse wearing a hijab and a face mask gives an older Asian man a COVID test. The man also wears a face mask.

1.5-Enhancing pandemic-ready systems with ReportStream

Enhancing pandemic-ready systems with ReportStream

2.2-Helping people access government services through Login.gov

__18,000__ postal service locations offering in-person proofing (IPP) identity services

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Over __8,000 people__ have successfully verified their identities using IPP

2.1-Helping people access government services through Login.gov

2.3-Helping people access government services through Login.gov

2.4-Helping people access government services through Login.gov

A female, South Asian USPS employee checks the ID card of an older, white man.

2.5-Helping people access government services through Login.gov

Helping people access public benefit programs through Login.gov

3.2-Helping Medicare beneficiaries get preventive care

Less than __50 percent__ of adults 65 and older are up-to-date with preventive care services

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__65 million__ Medicare beneficiaries can search for and compare healthcare providers using this tool

3.1-Helping Medicare beneficiaries get preventive care

3.3-Helping Medicare beneficiaries get preventive care

3.4-Helping Medicare beneficiaries get preventive care

A middle-aged CMS employee points to the screen of a tablet. An older South Asian woman and her young granddaughter follow along.

3.5-Helping Medicare beneficiaries get preventive care

Helping Medicare beneficiaries get preventive care

4.2-Making it easier for Veterans to apply for disability compensation

Nearly __3.9 million__ Veterans receive disability compensation payments

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__16.5 million__ American adults are Veterans

4.1-Making it easier for Veterans to apply for disability compensation

4.3-Making it easier for Veterans to apply for disability compensation

4.4-Making it easier for Veterans to apply for disability compensation

A middle-aged Asian woman sits at a table with a young Black man. They converse in American Sign Language. There is a tablet, paper, and a pencil on the table.

4.5-Making it easier for Veterans to apply for disability compensation

Making it easier for Veterans to apply for disability compensation

5.2-Improving access to unemployment benefits in New Jersey

__84 percent__ usability score for claimant portal, indicating high trust

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__8/10 rating__ on average for the content on the confirmation page

5.1-Improving access to unemployment benefits in New Jersey

5.3-Improving access to unemployment benefits in New Jersey

5.4-Improving access to unemployment benefits in New Jersey

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.

5.5-Improving access to unemployment benefits in New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

connected benefits delivery

Modern tools and processes help civil servants better serve the public as society, technology, and the world changes.


1.2-Building services alongside the community with a participant advisory council

__5 weeks__ of time saved by convening an advisory council over the course of a 
__5-month__ project

1.1-Building services alongside the community with a participant advisory council

1.3-Building services alongside the community with a participant advisory council

1.4-Building services alongside the community with a participant advisory council

A diverse group of eight people sit together at a table in an office. They are providing feedback on a product to a young, Black man with a flowchart on his computer.

1.5-Building services alongside the community with a participant advisory council

Building services alongside the community with a participant advisory council

2.2-Modernizing payment systems for Medicare

Over __1.25 million__ requests representing Medicare claims data processed per day through our API

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__$829 billion__ in Medicare claims in 2021

2.1-Modernizing payment systems for Medicare

2.3-Modernizing payment systems for Medicare

2.4-Modernizing payment systems for Medicare

A middle-aged Black woman sits at a desk working on a computer. Her screen shows secure data information.

2.5-Modernizing payment systems for Medicare

Modernizing payment systems for Medicare

3.2-Data-informed care for Medicare beneficiaries

__3 APIs__ maintained and enhanced by our teams that help Medicare beneficiaries and healthcare organizations make data-informed decisions

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Over __28.7 million__ beneficiaries’ claims data has been served by the APIs we helped CMS build

3.1-Data-informed care for Medicare beneficiaries

3.3-Data-informed care for Medicare beneficiaries

3.4-Data-informed care for Medicare beneficiaries

A middle-aged Latino man sits at a desk. He is on a telehealth call with a young, female, Black doctor.

3.5-Data-informed care for Medicare beneficiaries

Data-informed care for Medicare beneficiaries

4.2-Government programs that last

__3.3__ weekly production releases that support
__1,500__ unique beneficiaries receiving
__$11.5 million__ in benefits distributed per week

4.1-Government programs that last

4.3-Government programs that last

4.4-Government programs that last

A young Black man and a young white man work together on a flowchart at a whiteboard.

4.5-Government programs that last

Government programs that last with paid family and medical leave

tools to empower government staff

To change the fundamental way a system works, public interest technologists must start with a bold vision.

1.2-Prototyping systems change with Nava Labs

We can meet immediate needs while also reducing the systemic barriers to the change we want to see.

1.1-Prototyping systems change with Nava Labs

1.3-Prototyping systems change with Nava Labs

1.4-Prototyping systems change with Nava Labs

A young, Black man holds a microphoe and discusses a venn diagram in a presentation to a diverse audience.

1.5-Prototyping systems change with Nava Labs

Prototyping systems change with Nava Labs

2.2-Improving outcomes for WIC with an API standard

__76 percent__ of surveyed WIC agencies have recently undertaken updating MIS platform technology

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Nearly __6 million__ people, infants, and children use WIC

2.1-Improving outcomes for WIC with an API standard

2.3-Improving outcomes for WIC with an API standard

2.4-Improving outcomes for WIC with an API standard

An older white woman, a middle-aged Native American woman, and a young Black man stand together at a table and point to a flow chart.

2.5-Improving outcomes for WIC with an API standard

Improving outcomes for WIC with an API standard

3.2-A more equitable and accessible way to file taxes

Building user-friendly, accessible programs within government institutions—as opposed to private companies—has the potential to restore trust between taxpayers and the public institutions they fund.

3.1-A more equitable and accessible way to file taxes

3.3-A more equitable and accessible way to file taxes

3.4-A more equitable and accessible way to file taxes

A young Asian man with a hearing aid speaks to a middle-aged Black nonbinary person. They sit together at a table with computers and calculators. The Black person’s computer screen displays a calendar with tax day highlighted.

3.5-A more equitable and accessible way to file taxes

A more equitable and accessible way to file taxes

4.2-Building trust with the public through unemployment claim transparency

Over__170__ government employees from
__18 states__ engaged with the claims transparency playbook

4.1-Building trust with the public through unemployment claim transparency

4.3-Building trust with the public through unemployment claim transparency

4.4-Building trust with the public through unemployment claim transparency

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.

4.5-Building trust with the public through unemployment claim transparency

Building trust with the public through unemployment claim transparency

systemic solutions

a world where government services are simple, effective, and accessible to all

Our annual Public Benefit Report details our impact as we work alongside government partners.