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State Portfolio

Illustration of a South Asian man with a beard who wears a turban and glasses. He sits at the bedside of his aging mother in a hospital. She wears glasses and they hold hands.
Commonwealth of Massachusetts

Building a flexible paid family and medical leave program with API technology

We partnered with the Commonwealth of Massachusetts to develop an API layer that connects disparate systems.

Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her.
U.S. Department of Labor

Communicating the successes of state unemployment insurance programs

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance.

Illustration of a young Black man with a prosthetic left arm. He sits at a table and talks to a group of three people. There are charts and notes on the table and around the room.
U.S. Department of Labor

Leveraging user research to improve unemployment insurance delivery

We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations.

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

Illustration of a toddler playing with blocks. Behind the toddler there is a pregnant woman in a wheelchair and a person kneeling on the floor.
Commonwealth of Massachusetts

Building a multilingual paid family and medical leave experience

We partnered with Massachusetts to help deliver a paid family and medical leave (PFML) application experience in a total of five languages.

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk.
State of New Jersey

Applying user research to improve access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

A white nonbinary person hands their resume to a young, Black woman while a middle-aged Asian woman waits in line. They are at a public library that is hosting a job fair.
U.S. Department of Labor

Building trust with the public through unemployment claim transparency

We're helping the U.S. Department of Labor with an initiative to catalyze state-level unemployment insurance modernization projects.

Commonwealth of Massachusetts

Using a pilot to minimize risk and rapidly deliver new services

Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.

A white man and a Black man talk at a table while drinking coffee.
State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

Two women work at a whiteboard.
State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.