Artificial intelligence

Agile development

Content strategy

Nava Labs

Three people sit at a table with paper, pens, and laptops. 

Technology People around a table with open notebooks and laptops Credit William Fortunato

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

Refining an AI chatbot that cites its sources

Toolkit Pattern 1 - SVG

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs. 

How to determine whether AI is an appropriate solution for public sector challenges

Scalable solutions

Veterans

Integrated benefit systems

Paid family medical leave

Rapid delivery

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

People Health worker with face mask and shield in subway Credit Laura James

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.

Now is the time for digital services that build trust

Kevin Boyer is a software engineer at Nava. Before transitioning to engineering, Kevin worked as a program analyst and client solutions manager at Nava and a policy researcher at a non-profit.