Kevin Boyer

Refining an AI chatbot that cites its sources

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

How to determine whether AI is an appropriate solution for public sector challenges

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.