Artificial intelligence

Agile development

Content strategy

Three people sit at a table with paper, pens, and laptops. 

Technology People around a table with open notebooks and laptops Credit William Fortunato

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

Refining an AI chatbot that cites its sources

Greg Jordan-Detamore is a Senior Consultant at Nava. He also runs a blog, Civic Insighter, and previously was the Associate Director of Human-Centered Government at Code for America.