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Rapid delivery

Illustration of a young, Asian man who wears glasses. He holds a resume and stands in front of a storefront with a Now Hiring sign in the window.
State of New Jersey

Delivering a human-centered claimant portal for New Jersey unemployment insurance

We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.

Commonwealth of Massachusetts

Using a pilot to minimize risk and rapidly deliver new services

Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.

An illustration of a young white woman using an inhaler while taking a break from jogging. She is in a park surrounded by joggers and a man with a dog.
U.S. Department of Veterans Affairs

How small pilots helped us prototype a benefits claim fast tracker

We built tools to help get Veterans critical healthcare when they need it.

State of California

To quickly help people in a crisis, start with user research

Starting with user research ensures that what you build will give people the help they need, when they need it.

State of California

Rapidly building unemployment services during the pandemic

Nava partnered with the State of California to build two cloud-based digital services for their unemployment benefits program, in just three months.

U.S. Department of Veterans Affairs

Supporting Veterans with virtual tele-hearings

During the pandemic, Nava partnered with VA to build virtual tele-hearings so that Veterans could have benefits hearings wherever they choose.

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.

A young Black woman comforts a young white woman.

How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.

Nava partners with Georgetown University’s Better Government Lab

We're partnering with the Better Government Lab at Georgetown University McCourt School of Public Policy.