Insights
Program outcomes
Nava Labs awarded grant to pilot tools powered by generative AI
This grant from the Bill & Melinda Gates Foundation will enable Nava Labs to test and refine new tools with partner benefit agencies and navigators.
Bridging the gap between policy and implementation in academia
How university programs in public policy and administration might offer students a foundation that bridges policymaking and policy implementation.
Legacy modernization: Optimizing for value, not trends
Nava launches the 2023 Public Benefit Report! Join us for a panel discussion and reception.
WIC Participant Recertification Portal Demo Day 2
During this demo day, we will share a demonstration of the participant recertification portal and staff review portal.
WIC Participant Recertification Portal Demo Day 1
Nava envisions a future where digital tools make it easier for families to receive benefits through WIC
Fireside chat with "Hack Your Bureaucracy" authors Marina Nitze and Nick Sinai
Nava CEO Rohan Bhobe hosts authors of "Hack Your Bureaucracy" for a fireside chat on tactics for successful delivery of government digital services.
WIC Demonstration Day Three
Nava PBC and the state of Montana will host our third webinar to share progress and learnings of our demonstration project.
How to prepare for the unexpected with strong, scalable website architecture
Biden’s student loan forgiveness announcement caused outages on StudentAid.gov. Scalable architecture can help prevent these issues in the future.
WIC Demonstration Day Two
Nava PBC and the state of Montana will host our second webinar to share progress and learnings of our demonstration project.
Office Hours - WIC Technology for a better WIC experience
Learn how Montana is using human-centered design and technology to make WIC more accessible, and how you could apply that to upcoming grant funding.
Learning Session: Measurement and data-driven implementation
Learn and share best practices for measuring the progress and success of your technology project in achieving desired program outcomes.
WIC Demonstration Day One
Nava and the state of Montana will host our first webinar to share progress and learnings of our demonstration project.
How APIs can help WIC better meet staff and participants’ needs
An API standard would unlock digital tools and catalyze WIC's ability to evolve and grow.
Get things right from the beginning with equitable research recruitment
Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.
Outcomes that matter: Using metrics to measure your program
When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.
Power your mission: How to set goals
Before you start, you should define what program outcomes you want your technology product to help you achieve.
Power your mission: How to measure success
Measuring implementation helps determine whether your technology product can achieve your desired outcomes.
Implementing paid family and medical leave in the digital age
The American Families Plan would be a unique opportunity to get the program right, technically and in policy design, from the start.
How to design content for user onboarding
Learn how to prepare and guide people through a complex process using content strategy.
Shaping policy with design practices
With human-centered design practices like user research and prototyping, Nava designed a set of digital tools and helped update an 85-year-old policy.
How to improve forms through user research
Conducting user research can help you improve benefits application forms so more people can accurately complete them, helping you serve people faster.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
Building a design system for HealthCare.gov
Alongside the Centers for Medicare & Medicaid Services, Nava created an open source design system for HealthCare.gov.
Simplifying the social safety net
Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.
