We’re excited to announce that we won a prime award to help the Office of Personnel Management (OPM) with its Customer Experience (CX) modernization effort. Through this digital services project, we’ll leverage human-centered design to help OPM cultivate reliable, intuitive digital service experiences for millions of federal employees.
Nava is a public benefit corporation working to make government services simple, effective, and accessible to all, which includes building best-in-class experiences for civil servants. This mission-aligned opportunity will allow us to support OPM in providing federal employees with critical services, such as managing healthcare and retirement benefits.
“Everything we do at Nava centers on CX, whether the customers are program beneficiaries, agency staff, or in this case, federal employees,” said Jodi Leo, Nava’s Chief Delivery Officer. “We’ve honed our capabilities in human-centered design and enterprise modernization through nearly a decade of partnering with government on strategic projects, and we’re thrilled to apply these capabilities to such an honorable cause.”
This opportunity will enable us to continue and build upon our existing partnership with OPM. For over a year, we’ve been providing IT services to support OPM’s work of providing over 8 million current and former federal employees with insurance and benefit programs, including healthcare enrollment information.
