Nava Benefit Delivery
A flexible approach to benefit delivery systems
At Nava, we believe that applying for and administering benefit programs should be simple, effective, and accessible. We create the best customer experiences, for your constituents and staff, by taking a holistic, flexible approach to blending custom software with commercial products.
Over a decade of delivering human-centered customer experiences
Nava has been trusted to modernize some of the largest benefit delivery systems across federal and state programs. Through a modular approach we will:
Expand your program’s impact by improving usability and accessibility.
Help you save time and money by reducing administrative burden.
Increase trust by building the best user experiences.
Our modular approach
We’ve seen how one-size-fits all solutions—or commercial, off-the-shelf (COTS)—can come with unforeseen costs, are less adaptable, and may take years to implement. Likewise, fully custom solutions can have high up-front costs and require ongoing maintenance. That’s why we take the best aspects of both and leave the rest. Through a combination of commercial products and custom solutions, we ensure the long-term success of your benefit delivery system.
Cloud by default
Open source when viable
Commercial products when appropriate
Custom as needed
IT investments that are already working
How we work smarter
To help you quickly deliver on your mission, we use defined, flexible patterns that apply across programs. This enables rapid implementation while avoiding expensive workarounds.
U.S. Web Design System
Pre-built, accessible user interface patterns for public and agent experiences
Application and platform templates
Default positions on common components
Flexible data modeling
Expertise in common components
Benefit delivery systems across government often feature common functional needs. As part of our modular approach to integrating systems, we make smart choices on a case-by-case basis between which components we build and which commercial products we use.
Human-centered customer experiences for constituents and agency staff
Business intelligence tools like dashboards and reports
Customer resource management (CRM)
Database and data management
Digital notifications services to manage communication with constituents
Document management system (DMS)
Mailroom tools such as printing, scanning, and digital conversion tools
Payments platform to determine benefits amount and ensure that recipients get paid
Scheduling service to help agency staff manage appointments
Workflow engine to manage business process logic and technical orchestration
Able to be powered by industry-leading components
Nava exceeds my expectations. This is my first experience building a system like this and you're different than the vendors I'm used to. I'm surprised with the vision Nava has and how much it is aligned with [ours]—how aligned you are with public administration in general. It's because you care about building relationships with all involved.
State program leader
