Kelli Ho

Healing policy papercuts

Aligning small conflicts in application requirements makes public benefits easier to access.

Repeatable, sustainable processes for building benefits systems

Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.

Learning front-end development as a designer

Nava’s culture of thoughtful mentorship and support is designed to help people learn new skills on the job.

How to get informed consent in user research using plain language

Using plain language is essential to protecting privacy and getting informed consent in user research.

How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.