Artificial intelligence

Nava Labs

Toolkit Pattern 1 - SVG

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs. 

How to determine whether AI is an appropriate solution for public sector challenges

Two young parents and their baby look at fruit in the grocery store.

People Family in supermarket looking at fruit Credit Greta Hoffman

Our Nava Labs team conducted a series of experiments to test how AI can increase access to public benefits. 

Experimenting with AI-powered tools in public benefits

User experience research

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.

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Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits. 

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Policy

Human-centered design

Unemployment insurance

Paid family medical leave

When it comes to public service technology, human-centered design and agile development can support a state’s broader community engagement efforts.

Meeting people where they are with community engagement

Alicia Benish is a program strategist at Nava. Previously, Alicia gained over a decade of experience working in community and public health.