Unemployment insurance

Content strategy

Illustration of a middle-aged Latinx woman standing at a podium. There is a U.S. flag behind her. 

S3-S3-Communicating the successes-Content-card-V1

We worked with the U.S. Department of Labor on a report that outlines how states are using federal funding to modernize unemployment insurance. 

Communicating the successes of state unemployment insurance programs

User experience research

Human-centered design

Illustration of a young Black man with a prosthetic left arm. He sits at a table and talks to a group of three people. There are charts and notes on the table and around the room. 

S3-S4-Leveraging user research-Content-card-V1

We partnered with the Department of Labor on a user research initiative aimed at providing states with human-centered modernization recommendations. 

Leveraging user research to improve unemployment insurance delivery

Aisha van Ter Sluis is a program manager at Nava. Before joining Nava, Aisha was a Director of New Markets at One Degree. She approaches her work as a user of public benefits and holds a MSW in Child Welfare Policy from the University of Michigan.