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Product management

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Improving products with small, incremental experiments

We offer a framework for agile, data-driven experiments to align delivery teams.

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How product leadership can collaborate: Interface with other teams and launch your product

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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How product leadership can collaborate: Find opportunities, align stakeholders, and make decisions

We offer tips for government and vendor product leadership based on our experience building human-centered government products and services.

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State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

Two coworkers, an Asian woman and a Black woman, take notes while sitting at a computer in an office.

How to develop product operations processes

Use these free templates to scale user-centered practices and product thinking across your organization.

A group of diverse coworkers sit around a conference table during a meeting.

How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

Product management in government is essential when the stakes are high

Thoughtful product management is critical to designing government services that serve people first.