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Integrated benefit systems

Nava launches the 2024 Public Benefit Report! Join us for a presentation and panel discussion.
October 23, 2024 at 8:30 PM UTC

Improving every level of service delivery

Nava launches the 2024 Public Benefit Report! Join us for a presentation and panel discussion.

Illustration of a South Asian man with a beard who wears a turban and glasses. He sits at the bedside of his aging mother in a hospital. She wears glasses and they hold hands.

Building a flexible paid family and medical leave program with API technology

We partnered with the Commonwealth of Massachusetts to develop an API layer that connects disparate systems.

Health worker with face mask and shield in subway
Centers for Medicare & Medicaid Services

Building interoperable data pipelines to support program outcomes

Our work with CMS and CDC shows that adopting cloud-based infrastructure is key to better data engineering practices

Healing policy papercuts

Aligning small conflicts in application requirements makes public benefits easier to access.

Repeatable, sustainable processes for building benefits systems

Reusing, expanding, and iterating on proven practices is essential to quickly and effectively meeting people’s needs.

Woman with head scarf smiling in front of a laptop, sitting next to man of color.

Outcomes that matter: Using metrics to measure your program

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

A picture of software engineer Sharon Warner working on a laptop on a couch in Nava's DC office.

A day at Nava as a software engineer

Sharon Warner, a software engineer, describes collaborative coding and Nava’s culture of acknowledgment and appreciation.

A white man and a Black man talk at a table while drinking coffee.
State of Vermont

Observations from successful integrated eligibility and enrollment projects

Working on integrated benefits systems with Vermont, California, and other states has highlighted a few key strategies for success.

State of Vermont

Integrating eligibility and enrollment, one piece of software at a time

Nava created flexible and reusable software and design components to help make it easier for Vermonters to access their benefits.

A Black woman wearing scrubs and a mask holds a coffee cup while waiting for her subway train.

Now is the time for digital services that build trust

An unprecedented surge in demand for public benefits during the pandemic has highlighted the need for simple, effective, and accessible services.

A young Black woman comforts a young white woman.

How to use service design during a crisis response

In times of crisis when benefits applications surge, service design can help applicants better understand what they’re eligible for and how to apply.

Product management in government is essential when the stakes are high

Thoughtful product management is critical to designing government services that serve people first.

Two white women sit and discuss at a table covered in orange sticky notes.

Simplifying the social safety net

Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.