Insights
Senior product manager
Delivering a human-centered claimant portal for New Jersey unemployment insurance
We used agile development and API technology to help the State of New Jersey revamp its unemployment insurance claimant portal.
Applying user research to improve access to unemployment benefits in New Jersey
Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.
Using a pilot to minimize risk and rapidly deliver new services
Using pilots to minimize risk, Nava support the launch of the Commonwealth of Massachusetts' new Paid Family Medical Leave (PFML) program.