Unemployment insurance

Paid family medical leave

Human-centered design

An illustration of a young white woman sitting at a computer in the library. There are two computers to her left, and a Black man uses one of them. 

Public-Benifit-Report-CA-UI-Lead-V1

What we learned helping design and build public benefits claims trackers for the Commonwealth of Massachusetts as well as the state of California.

Building public benefit claims trackers across states

Content strategy

Program outcomes

User experience research

An Asian woman and a Black woman work together at a whiteboard in a conference room.

Process Two women working at whiteboard Credit Christina Wocintechchat

Learn how to prepare and guide people through a complex process using content strategy.

How to design content for user onboarding

Nicole Fenton was a program design lead at Nava. Nicole is a writer, UX researcher, and design leader who has worked across industries including tech, publishing, and government.