Continuous improvement

Program outcomes

Integrated benefit systems

Unemployment insurance

Woman with head scarf smiling in front of a laptop, sitting next to man of color.

Process Two people at a desk with a laptop anilyuk.jpg

When metrics strategies align with program goals, you know you’re measuring outcomes that matter to your program, partners, and the people you serve.

Outcomes that matter: Using metrics to measure your program

Michelle Thong is the VP of Product at Nava. Previously, Michelle led digital services for the city of San Jose and co-founded San Jose's Code for America brigade.