Paid family medical leave

Continuous improvement

A young Black man and a young white man work together on a flowchart at a whiteboard. 

Government-programs-that-last

How vendors can work with government partners to build internal capacity, empowering agencies to hone and maintain systems in the future.

Designing government programs that last

Program outcomes

User experience research

Equity

Toolkit Pattern 1 - SVG

Traditional user research practices often exclude people essential to success of a service. Here are some practical tips to improve your approach.

Get things right from the beginning with equitable research recruitment

Lisa Spitz is a senior designer/researcher and program lead at Nava. Lisa has led teams and consulted on UX design for clients ranging from corporate to non-profit and worked as an educator.