Nava Home

Genevieve Gaudet

Director of Design

A white man and a Black man sit at a table talking.

Power your mission: How to engage users and iterate

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.

A group of diverse coworkers sit around a conference table during a meeting.

How to create a service blueprinting facilitation guide

This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.

Don’t disrupt; contribute

As civic tech continues to blossom, we need a rulebook that understands how technology contributes and amplifies — not how it disrupts and replaces.

Two white women sit and discuss at a table covered in orange sticky notes.

Simplifying the social safety net

Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.