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Director of Design
Power your mission: How to engage users and iterate
Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs.
How to create a service blueprinting facilitation guide
This guide will help you create a service blueprint to better understand a service, unite teams, and identify opportunities for improvement.
Don’t disrupt; contribute
As civic tech continues to blossom, we need a rulebook that understands how technology contributes and amplifies — not how it disrupts and replaces.
Simplifying the social safety net
Nava visited communities across the country to understand and improve the experiences of people who rely on and manage the social safety net.
