Modernization

Policy

Unemployment insurance

De-risking

A young couple sit on their bed on a smartphone and a laptop.

People Young couple in bedroom on phone and laptop Credit Anete Lusina (1)

State governments modernizing their unemployment insurance systems would benefit from an agile and human-centered design approach.

As a recession looms, government agencies are readying unemployment insurance systems

Allison Johnson is the Director for Nava's State Portfolio. Before, she served at the U.S. Office of Personnel Management leading the development of systems for programs under the Affordable Care Act and the Federal Employees Health Benefits Program.